FAQ

Browse the collections, add the pieces you want to your cart and check out — every listing is for the exact item shown in the photographs, so what you order is what arrives.

If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible. In that situation, the customer may need to follow the applicable return procedure.

Send us the manufacturer, pattern name, and shape, and we will add you to our want list. When a match comes in, you will be the first to hear about it.

Orders are normally processed and prepared for shipment within 2 business days after payment is successfully received. During holidays, sales, unusually high order volume, or other circumstances, processing may take longer.

If there is a significant delay affecting your order, we will make reasonable efforts to communicate the delay.

Each item is carefully wrapped in ½” bubble wrap with additional filler to ensure safe transit. 

Return Period

Customers may request a return within 30 days of confirmed delivery.
Customers must contact us before sending an item back.

 Return Conditions

To qualify for a return, merchandise must generally:
· Receive a return authorization #.
· Be returned within the applicable return period.
· Be in the same condition in which it was received.
· Not have been damaged, altered, repaired, or misused after delivery.
· Include all applicable pieces and components included with the original order.

Return Shipping
Customer Pays Return Shipping:
Unless an item arrives damaged, defective, or materially different from its description, the customer is responsible for return shipping costs.

For more, visit the Return Policy